FAQs
Payment
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
Is payment secure?
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
How can I view my order history after making a payment?
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.
Shipping
How are shipping costs calculated?
Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.
What should I do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
How can I track my order?
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.
What is the estimated shipping time?
Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.
Security
How is website security ensured?
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
How is my personal information safeguarded?
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
Is payment information secure?
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
How can I create a strong password?
Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.
How do I report suspicious activity?
If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.
Are there anti-phishing measures in place?
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.
Security
How can I contact you?
You can get in touch with us through the “Contact Info” section at the bottom of our official website, the online customer service icon in the lower right corner, or by filling out the Contact Form.
- Phone: +86 19166216027
- Whatsapp: +86 19166216027
- Email: vip@vapmodtech.com
market@vapesmaker.com