FAQs

Payment

Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.

Shipping

Shipping costs are typically calculated based on the weight of the items, the shipping destination, and the selected shipping method. You can see the shipping cost during checkout.

If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.

You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.

Depending on the product, the stocking time is 1-5 days and the shipping time is 7-15 days.

Security

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.

Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.

If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.

Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.

Security

You can get in touch with us through the “Contact Info” section at the bottom of our official website, the online customer service icon in the lower right corner, or by filling out the Contact Form.

  • Phone: +86 19166216027
  • Whatsapp: +86 19166216027
  • Email: vip@vapmodtech.com
               market@vapesmaker.com
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